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Privacy & Cookies Policy

Last updated: June 2026

1. Who we are

This Privacy & Cookies Policy explains how Crellin Enterprises Limited T/A Singergram.com ("we", "us", "our") collects, uses, and protects personal data.

We are a UK-registered company providing personalised singing telegram and live entertainment services across the United Kingdom. Our website is https://singergram.com.

Company number 12342693. Registered office: 23 Rydal Gardens, Whitton, Hounslow, London, England, TW3 2JJ.

2. Our commitment to your privacy

We comply fully with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018
  • The Privacy and Electronic Communications Regulations (PECR)

We only process data that is necessary, lawful, and relevant to our business activities.

3. Information we collect

3.1. Data collected via our website

When you contact us or make a booking enquiry, we collect the details you provide (such as name, email, phone number, event date and message). Limited technical data may also be automatically collected by our hosting provider or analytics tools, such as:

  • IP address
  • Browser type and version
  • Device, time zone, and language
  • Pages visited and referring URLs

3.2. Data processed during bookings

To plan and deliver Singergram performances, we may process:

  • Full name and contact details of the booker and recipient
  • Event location, date, and time
  • Personalised song/occasion details you choose to share with us
  • Payment confirmation details (processed by our payment provider)

4. How we use personal data

  • To respond to enquiries and quote requests
  • To plan, deliver and follow up on bookings
  • To process payments and issue receipts
  • To comply with legal or regulatory requirements
  • To maintain website and system security

We do not sell, rent, or exchange any personal data for marketing purposes.

5. Lawful bases for processing

  • Contract – to fulfil bookings and service agreements.
  • Legitimate Interest – to manage enquiries and improve our services.
  • Legal Obligation – for record-keeping and compliance.
  • Consent – where specifically given (e.g. marketing opt-ins).

6. Cookies

Our website uses minimal, essential cookies for functionality and security. We do not use advertising or tracking cookies. You can control or delete cookies at any time through your browser settings. For details, visit www.aboutcookies.org.

7. Data sharing and third parties

We share limited personal data with trusted partners who help us run the service, including:

  • Website hosting and security providers
  • Email and messaging platforms used to manage bookings
  • Payment processors
  • Our performers and crew (only the details needed to deliver your booking)
  • Professional advisers such as accountants or solicitors

All third parties process data only as instructed and under written contracts, maintaining strict confidentiality and security.

8. International data transfers

Some providers may store data outside the UK or EEA. Where this occurs we ensure compliance through adequacy decisions, or UK Standard Contractual Clauses (SCCs) approved by the ICO.

9. Data retention

  • Enquiry and booking data: up to 24 months after last interaction
  • Client and contractual data: 6 years (legal/accounting)
  • Website logs: typically 30–90 days

When no longer needed, data is securely deleted or anonymised.

10. Your rights under UK GDPR

  • Access any personal data we hold about you
  • Request correction or deletion of data
  • Object to processing based on legitimate interest
  • Withdraw consent (if applicable)
  • Request restriction or data portability in certain cases

To exercise your rights, contact us using the details below. We respond to all requests within one month as required by law.

11. Security

  • Secure HTTPS encryption
  • Password-protected systems
  • Encrypted cloud storage
  • Regular data access reviews
  • Staff training on data protection principles

12. Marketing communications

Any marketing emails we send include a clear unsubscribe option. Once unsubscribed, your details are suppressed from all future campaigns.

13. Changes to this policy

We may update this policy from time to time. The latest version will always be available at https://singergram.com/privacy.

14. Contact us

Crellin Enterprises Limited T/A Singergram.com
Company number 12342693
Registered office: 23 Rydal Gardens, Whitton, Hounslow, London, England, TW3 2JJ
Registered in England & Wales.